Refund policy

At Ardenix, we are committed to delivering high-quality jewelry and a seamless customer experience. Please review our Return & Refund Policy carefully before making a purchase.


1. Returns & Exchanges

  • You may request a return or exchange within 30 days of receiving your order.
  • To be eligible, items must be unused, unworn, and returned in their original packaging and condition.
  • Personalized or custom-made items (including engravings, names, or birthstones) are non-refundable, unless the item is confirmed to be defective.
  • To initiate a return or exchange, please contact us at info@ardenix.co with:
    • Your order number
    • The item(s) concerned
    • The reason for return or exchange
  • Returns must be authorized before sending any item back. Items returned without prior approval may not be eligible for a refund or exchange.
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error or defect confirmed by Ardenix.


2. Refunds

  • Refunds are issued only after the returned item has been received, inspected, and approved by our quality assurance team.
  • Once approved, refunds will be processed to the original payment methodused at checkout.
  • Please allow up to 7 business days from the date we receive your return for processing.
  • After processing, you will receive a confirmation email.
  • Please note that your bank or payment provider may require additional time to post the refund to your account.


3. Exchanges

  • We offer 30-day exchanges for eligible items.
  • All exchange items must meet the same conditions outlined in our Returns Policy.
  • For the fastest service, we recommend returning the original item for a refund and placing a new order separately for the desired replacement item.
  • Exchange availability is subject to stock.


4. Two-Year Quality Guarantee

  • All Ardenix jewelry is covered by a two-year quality guarantee from the date of purchase.
  • If, under normal use, your item breaks, tarnishes, or fades due to a manufacturing defect, we will replace it free of charge, including shipping.
  • To submit a guarantee claim, please email info@ardenix.co with:
    • Your order number
    • A description of the issue
    • Clear photographic evidence
  • This guarantee covers manufacturing defects only and does not apply to:
    • Damage caused by misuse, improper care, or accidents
    • Loss or theft
    • Normal wear and tear (such as minor scratches or surface changes)


5. Disputes & Chargebacks

Before filing a chargeback or payment dispute, please contact our support team at info@ardenix.co. We are committed to resolving all concerns directly and in accordance with the policies of PayPal, Stripe, Klarna, and Shopify Payments.


6. Changes to This Policy

Ardenix reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with a revised effective date.


7. Contact Us

For any questions regarding returns, refunds, exchanges, or warranty claims, please contact us:

Email: info@ardenix.co